Terms of Service

General Terms

  1. All prices are in Indian Rupees, and subject to change without notice. 
  2. We DO NOT require minimum purchase for orders. 
  3. All orders have to be paid for in full at the time of placing orders.
  4. We accept all online payment options, including credit cards and bank-to-bank transfers

Shipping Terms

  1. Shipping is 180 per order for orders below ₹997 and completely free for orders over ₹997.
  2. Orders are shipped within 5 business days of receipt of confirmed order.
  3. We ship most of our orders via DTDC but if not possible, we ship via India Post or other private courier.
  4. You will receive the tracking number for your order via email when it ships.

Return Terms

  1. Please check your shipment immediately upon receipt.
  2. We request you report shortages or damaged goods within 3 days of receipt.
  3. Tea & herb packages once opened cannot be returned as they are food items.
  4. Non food items should be returned in the same condition in which they was received.
  5. To process a return, request for a Return Authorization Number (RAN) via email or online.
  6. Items returned without RAN will not be refunded.

Packaging & Backorders

  1. Our standard pack sizes are 25 grams, 50 grams, 250 grams and 500 grams.
  2. All sizes are NOT available for all items.
  3. Please taste a tea in the smallest pack size (25-gm or 50-gm) before ordering larger quantities.
  4. We DO NOT accept backorders at this time.