Terms of Service
- All prices are in Indian Rupees, and subject to change without notice.
- We DO NOT require minimum purchase for orders within India. For international orders there is a minimum of Rs.5,000 per order.
- All orders have to be paid for in full at the time of placing orders.
- We accept all online payment options, including credit cards and bank-to-bank transfers
- Shipping is Rs.150 per order for orders below Rs.500 and free for orders over Rs.500.
- Orders are shipped within 5 business days of receipt of confirmed order.
- We ship most of our orders via DTDC but if not possible, we ship via India Post.
- You will receive the tracking number for your order via email when it ships.
- Please check your shipment immediately upon receipt.
- We request you report shortages or damaged goods within 3 days of receipt.
- Tea & herb packages once opened cannot be returned as they are food items.
- Non food items should be returned in the same condition in which they was received.
- To process a return, request for a Return Authorization Number (RAN) via phone or online.
- Items returned without RAN will not be refunded.
Packaging & Backorders
- Our standard pack sizes are 25 grams, 50 grams, 250 grams and 500 grams.
- All sizes are NOT available for all items.
- Please taste a tea in the smallest pack size (25-gm or 50-gm) before ordering larger quantities.
- We DO NOT accept backorders at this time. Sorry!